1. Introduction

Pixell Global Inc. ("Pixell," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, AI agent platform, and related services (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, password, and profile details
Payment Information: Billing address and payment method details (processed securely by our payment providers)
Communications: Messages you send to us via email, support tickets, or feedback forms
User Content: Content you create, upload, or share through our Services

2.2 Information from Third-Party Platforms

When you connect third-party accounts (TikTok, Amazon, Reddit, etc.), we may collect:

Profile information from your connected accounts
Content and engagement data necessary for our Services
Analytics and performance metrics
Access tokens to interact with these platforms on your behalf

2.3 Automatically Collected Information

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent, click patterns
Cookies and Tracking: Session cookies, analytics cookies, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Provide Services: Operate and maintain our AI agent platform
Process Transactions: Handle payments, billing, and account management
Platform Integration: Connect with third-party platforms you authorize
Communication: Send service updates, security alerts, and marketing (with consent)
Improvement: Analyze usage patterns to enhance our Services
Security: Detect and prevent fraud, abuse, and security issues
Legal Compliance: Comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that help us operate our Services (hosting, analytics, payment processing)
Third-Party Platforms: When you authorize connections to platforms like TikTok, Amazon, or Reddit
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you explicitly authorize us to share your information

5. Third-Party Platform Data

When you connect third-party platforms to Pixell:

We only request permissions necessary to provide our Services
We store access tokens securely and encrypt sensitive data
We do not share your third-party data with other users or external parties
You can revoke access at any time through your account settings or the third-party platform
We comply with each platform's data use policies and guidelines

We encourage you to review the privacy policies of any third-party platforms you connect.

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and monitoring
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our Services. We may retain certain information as required by law or for legitimate business purposes. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications
Revoke Consent: Disconnect third-party platforms at any time

To exercise these rights, contact us at privacy@pixell.global.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Authenticate your sessions
Analyze usage patterns and improve our Services
Deliver relevant marketing (with consent)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and other mechanisms as required by applicable law.

11. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to know what personal information is collected and how it's used
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your privacy rights

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pixell Global Inc.
Email: privacy@pixell.global